Helping organizations INCREASE REVENUE and REDUCE COSTS, NOW!

Ray Arpin

Ray Arpin has over 30 years of consulting, innovative thought leadership, and experience in information technology (IT), professional services, customer success management, and business process management (BPM); most of which has been with high profile, Global 2000 clients; and managing consulting practices and professional services involving strategy, software, systems, processes, and people development.  He has trained and mentored over 300 people in professional services, consulting, sales, solution selling, business development, project management, and account management.

Ray has implemented and led client-focused professional services methodologies in five organizations to significantly increase client satisfaction, profitability, and utilization.

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Consulting Services / Expertise

• Professional Services (PS)
  Full Life Cycle Implementation
  Management and Process Improvement
  Client-Centric Account Management
  Effective Project Management
  Sales and Marketing
  Business Development
• Business Process Improvement (BPI)
  Business Process Modeling
  Redesign and Re-engineering
  Processes, Procedures, and Cost reductions
  Business Process Management (BPM)
  High Performance Employee Teams
  
• Other Related Expertise
  Executive Facilitation / Team Building
  Change Management
  Project / Program Management
  Business and IT Strategy Alignment
  

Past Positions

• Vice President, Global Consulting Operations, META Group, Inc. (now part of Gartner Group) - IT and business management consulting
• Director, Professional Services, Electronic Data Systems (EDS),  - PLM software and services; IT strategy; business development
  
• Senior Director, Professional Services, Integrated Development Enterprise, Inc. (IDe) - Cloud (SaaS) project portfolio management software and services
  
• Managing Partner, Sextant Consulting Group, Inc. - IT strategy, applications, and management consulting
• Senior BPM Consultant, Business Edge Solutions (now part of EMC) - BPM consulting and BPMS implementations
• Principal Consultant / Customer Success Manager - OpenAir.com, Inc. - professional services automation (PSA) software and services; and PowerSteering Software - Project Portfolio Management software and services
• Internal Consultant, General Dynamics and Raytheon - aerospace and defense companies - manufacturing and IT

Partial List of Previous Clients

• AT&T
  
• Agrium
  
• Air Products
  
• Amgen
  
• Boots
  
• Continental Tire
  
• Disney
  
• Documentum
  
• Ecolab
  
• EMC
  
• Emery Airfreight
  
• Fidelity
  
• FMC

• General Electric
  
• General Motors
  
• Goodyear Tire
  
• IBM
  
• Ingersoll-Rand
  
• JD Power
  
• Kaiser Permanente
  
• LA Power and Water
  
• Line6
  
• Lord Corporation
• McGraw-Hill
  
• Merck Pharmaceuticals
• Molex

• northAmerican Van Lines
• Northrop
  
• Orica
  
• PepsiCo
  
• Pitney Bowes
  
• Poly One
  
• Roche Diagnostics
• Rockwell Collins
  
• RSA
  
• Sandoz Pharmaceutical
• Shaw Industries
  
• Simplot
  
• Staples

• State Farm
• State of Maryland
  
• State of New York
  
• State Street Bank
  
• Texas A&M
  
• Timex
  
• US Air Force
• US Department of Defense
  
• US Navy
  
• Vectren
  
• Western Digital
• Westinghouse